QRS New Staff Handbook

Introduction To QRS

Quick respond security (QRS) was established in 2012 and strives to become a recognised leader in the provision of security services which include Manned Guarding,
key Holding, and Alarm Response. QRS have a dedicated team of management with some 40 years’ experience within senior roles within the industry.

Our customers vary both Corporate to retail, and they value quality of service rather than price, so we endeavour to be a responsible employer and have polices and
checks in place with regards to all our staff in order to provide the best possible customer service to all our customers.

All our operational staff are SIA current license holders and we as a company will carry out thorough background checks on all our employees. Although based in
Gateshead our security coverage is Northumberland, Tyne & Wear, Durham, Teesside, the Cumbrian borders and North Yorkshire, providing a full range of services.

Our philosophy is quite simple, customer service excellence is paramount and by supporting our personnel both professionally and personally we ensure the service
we deliver is to the highest standard and our reputation is based on.

QRS Handbook